Cancellation, Reschedule & Refund Policy

Teleconsultations

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Cancellations:

Cancellations made 2 hours (120 mins) prior to the consultation time will receive 100% refund, after which no refunds will be provided for cancellations. Please note that refunds on account of cancellation can take 5-7 business days to process.

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Reschedules:

Unlimited reschedules are allowed at no additional charge till two (2) hours prior to the consultation start time. If less than two (2) hours are left for the consultation to start, one (1) free reschedule is allowed. Post usage of the one (1) free reschedule in the 2-hour window prior to the consultation start time, any further changes to the appointment time slot cannot be accommodated. Customers can choose to book a new appointment (at full price) if they cannot attend their appointment.

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Customer No Show Policy:

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What is a Customer No-Show?

A customer failing to join the tele-consult within 10 mins from the appointment start time is considered a No-Show.

No-Show User/Patient/Customer:
 

No refunds will be processed in case of customer no-shows. In case there are delays from the customer’s end, Zin Living will not be liable and will not be able to provide any refund/free reschedule/extended appointment duration et al.

Late Joining User/Patient/Customer:
 

A customer is allowed to join late till 10 minutes from the appointment start time. If the customer does not join within 10 mins of the appointment start time, they will be marked as a “no-show,” and the teleconsult will end (the doctor will no longer be available). If a customer joins within 10 minutes of their start time, the appointment time will be reduced to the remainder of the slot booked. Zin Living will not be liable and will not be able to provide any refund/free reschedule/extended appointment duration.

Rescheduling:
 

Rescheduling of the slot appointment once confirmed by Zin Living might attract an additional rescheduling charge of up to 250 INR (Indian rupees). Requests to reschedule the appointment need to be conveyed to Zin Living at least 24 hours prior to the chosen time slot.

No-show:
 

What is a No-Show?

A customer not physically present/available at the address provided for at-home services (lab tests or vaccination) during the slot chosen would be considered a no-show.

No-Show policy:
 

No refunds will be processed in case of no-shows.