Terms of use

Updated on 22nd August 2023

The following terms (“Terms of Use” or “Terms”) and the Privacy Policy govern the access, viewing or use by you (hereinafter be referred to as “User” or “you” or “your”) of the services available through the Platform (as defined below).

This Platform (as defined below) is owned and operated by Aastha Madaan.

By accessing, downloading, and using the Platform you agree to be bound and be governed by these Terms of Use and the Privacy Policy.

DEFINITION

“Platform” means the Website;

“Privacy Policy” means the privacy policy available at the Platform which can be accessed at https://www.zinliving.in/.

“Services” means the services provided by the Company through the Platform including but not limited to consultations, general advice, provision of content, as sought by you;

“Website” means www.zinliving.in which can be accessed on a mobile phone, tablet or a computing device;

“Users” means the individual who uses the Platform whether registered or not; and

“User Information” means any and all information provided by the User, including User’s name, age, sex, address, email and phone number while signing up for the Platform or thereafter.

USE OF THE PLATFORM

The Services are provided to you only for your personal and non-commercial use and should not be shared with any third party whether individuals or otherwise. As the nature of Services provided to you is highly sensitive in nature and is specific to your interactions with us and the requirements provided by you, you shall only use the advice, prescriptions, and consultations provided to you, for your own purposes only. The advice so provided to you, must not be shared with anyone else for their own medical purposes or use. You also acknowledge that Zin is not meant to be a substitute for emergency medical care.

You agree to use all our Services in accordance with the applicable laws, rules and regulations, or any other specific restrictions on the use of the Service or content therein. To find more information about our Services, or if you need any assistance with our Services, please write to us at zinliving@gmail.com.

By providing information to us, you confirm your understanding and acceptance of our Privacy Policy.

In order to avail our Services, you must be of 18 years of age or older or have attained the age of majority in your country.

Users residing outside India are only permitted to use wellness services provided virtually by the platform using third party services including but not limited to WhatsApp, Zoom and Google Meet. Any RMPs listed on Zin’s website are licensed and registered to practice therapy or psychiatry in India as per applicable local Indian laws and hence any consultation with an RMP is limited to users residing in India. Any medical prescription provided by an RMP is valid only in the Indian jurisdiction.

In relation to the use and access of the Platform, its content, and features, you agree and undertake not to:

re-sell the usage of the Platform;
upload, transmit or publish any information on behalf of a third party, including any User Information of any person other than you, and more specifically, you will not impersonate another person;
upload, transmit or publish any information or material which is grossly harmful, false, misleading, abusive, harassing, bigoted, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
create User accounts by automated means or under false or fraudulent pretenses;
take any action that imposes, or may impose an unreasonable or disproportionately large load on the IT infrastructure used by the Platform;
use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Platform;
upload, transmit or publish any information or material which may harm minors in any way;
violate or invade the privacy of any person or other Users;
upload, transmit or publish any viruses or other malware, to corrupt, interrupt, limit, destroy or otherwise impact the Platform, the Company’s computer systems, or the computer systems of other Users or third-party systems;
upload transmit or publish anything which you do not have the rights to or any material which infringes the intellectual property rights (in whatever form) of any third-party;
deceive or mislead the other Users of the Platform about the origin of the messages you post or communicate any information which is grossly offensive or menacing in nature;
access the Platform in any unauthorized manner, including by hacking or using the log-in credentials of any other User;
use the Platform for any unauthorized marketing purposes or for sending any unsolicited materials or spamming; and
do any acts that threaten the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting to any other nation.

You must note that the content published on our Platform is purely informational in nature and is not to be treated as medical advice without the express and essential consultations with qualified professionals (either those whose services are available through our Platform or other third party duly qualified professionals).

The professionals whose services you can avail through our Platform are registered medical practitioners (RMPs), diagnostic services providers, vaccination providers, screening service providers, health instructors and wellness coaches.

The RMPs that you interact with have the discretion to decide on the appropriate mode of communication. This will be done keeping in mind the clinical/operational protocols that the RMPs are bound by.

You further agree and undertake that the information you provide pertaining to the context, your health condition and medical condition is accurate, and agree for the information so provided to become a part of your health records, diagnosis, prescriptions, or any such other documents or records created during your consultation through the Platform.

You further agree and undertake to ensure compliance with the instructions of the RMPs including the health education, counselling and prescription (if any) written for you. Should you deviate from such prescription, health education and counselling, neither the Company nor the RMP, health instructors will be liable for any adverse situation/consequences arising thereof.

The services are not designed for or intended to provide emergency care or to address circumstances which require a visit to the casualty/emergency department of a hospital. You hereby undertake that in case of a medical emergency, you will not rely on Zin Living Services for treatment. You must ensure that in case of a medical emergency, you shall seek urgent and immediate medical attention in a nearby physical facility, or with a locally and physically available medical professional.

Your interaction with the RMPs is governed by the applicable laws in India and our contractual engagement with the RMPs. Please note that the Company and the Platform facilitate the interactions between you and the RMPs, that the Services are subject to the limitations and disclaimers set forth in Clause 9 below.

The Services provided to you could host a range of offerings which could be in the asynchronous as well as the synchronous format/s accommodating real-time and store and forward models for consultation. Any new modes of communication, as and when introduced, will also be governed by these Terms, and other internal policies of the Company.

You hereby allow us to contact you through any mode or medium using the contact details you provided. By using Zin Living, it is deemed that You have consented to receiving telephonic calls, SMSs, emails and/or other means of communication from us. Such communications shall be sent to You on the telephone number and/or email id provided by You for the use of Zin’s services which are subject to our Privacy Policy. In the event you use Zin to book appointments with any RMP or any other service provided on the website, we may send booking confirmation, cancellation, rescheduled appointments or any such other information relevant for the transaction, via Email, SMS, WhatsApp notifications, or by voice call on the contact number provided by You at the time of making the appointment or booking.
You agree and consent to receive all communications at the mobile number provided, even if this mobile number is registered under DND/NCPR list under TRAI regulations. And for that purpose, you further authorise Us to share/disclose the information to any third party service provider or any affiliates, group companies, their authorised agents or third party service providers. Notwithstanding your registration with National Do Not Call Registry (In Fully or Partly blocked category under National Customer Preference Register set up under Telecom Regulatory Authority of India), you hereby express your interest and accord its willful consent to receive communication (including commercial communication) in relation to company name. You further confirm that any communication, as mentioned herein above, shall not be construed as Unsolicited Commercial Communication under the TRAI guidelines and you have specifically opted to receive communication in this regard on the telephone number provided by you, the user. We will be making calls and sending WhatsApp and SMS notifications through third-party platforms